Taking Care of Your Healthcare-Related Transportation

LKLP is proud to be a provider of non-emergency medical transportation in more than 30 designated Kentucky counties. Eligible citizens can schedule all of their transportation needs to ensure access to healthcare providers. Trips not considered “urgent care” should be scheduled at least 72 hours in advance. However, after hours paging is available, including Sundays and state holidays, for immediate or “urgent care” transportation. Fares are set by Medicaid.

transporation passenger

To Schedule Non-Emergency Medical Transportation: Call Toll Free 1-800-245-2826
Monday-Friday between 8 am – 4:30 pm
Saturday 8 am – 1 pm local time

Who is Eligible?

Medicaid, Department For The Blind and Vocational Rehabilitation recipients/participants residing in the following counties:

Region 5: Adair, Allen, Barren, Butler, Edmonson, Green, Hart, Logan, Metcalfe, Simpson, Taylor and Warren counties

Region 13: Breathitt, Clay, Harlan, Jackson, Knott, Lee, Leslie, Letcher, Owsley, Perry and Wolfe counties

Region 15: Bath, Boyd, Carter, Elliot, Greenup, Lawrence, Menifee, Morgan and Rowan counties

Region Map

How to Schedule

When calling our toll-free number 1-800-245-2826, please be prepared to provide our reservationist with the following information:

  • Name as it appears on your Social Security card (no nicknames), or if you are a Medicaid recipient, the name that is on your medical card
  • Date of travel
  • Address of your pick-up and destination locations. Be specific, including suite and/or building numbers, doctor’s name, etc.
  • Desired arrival time
  • Return time to your place of origin or arrival time to your next appointment/or destination
  • If needed, reserve a seat for a Personal Care Attendant (PCA), child or guest accompanying you
  • If needed, specific details of specialized transportation needed, such as a lift van, etc.
  • LKLP is committed to serving persons with disabilities. We back that commitment by providing services that make transportation both easy and pleasant for those that may need reasonable modifications. Please find our Accessibility Notice and Reasonable Request Form at the links below.

    Accessibility Notice
    Reasonable Accommodation Request Form

Hours of Operation

Monday – Friday
6 am – 8 pm

8 am – 1 pm
*all times local


Title VI

The agency’s Title VI Notice of Protections Against Discrimination and the Title VI Complaint Form can be found at the following links:

Title VI Complaint Procedure
Title VI Complaint Form

Disadvantaged Business Enterprise

LKLP CAC, Inc. has established a Disadvantaged Business Enterprise (DBE) policy in accordance with regulations of the U.S. Department of Transportation (DOT), 49 CFR Part 26. LKLP has received Federal financial assistance from the Department of Transportation, and as a condition of receiving this assistance, LKLP has signed an assurance that it will comply with 49 CFR Part 26. It is the policy of LKLP to ensure that DBEs, as defined in part 26, have an equal opportunity to receive and participate in DOT-assisted contracts.

Disadvantaged Business Enterprise Policy