Taking Care of Your Healthcare-Related Transportation

LKLP is proud to be a provider of non-emergency medical transportation in more than 30 designated Kentucky counties. Eligible citizens can schedule all of their transportation needs to ensure access to healthcare providers. Trips not considered “urgent care” should be scheduled at least 72 hours in advance. However, after hours paging is available, including Sundays and state holidays, for immediate or “urgent care” transportation. Fares are set by Medicaid.
transporation passenger

To Schedule Non-Emergency Medical Transportation: Call Toll Free 1-800-245-2826 Monday-Friday between 8 am – 4:30 pm Saturday 8 am – 1 pm local time

Who is Eligible?

Medicaid, Department For The Blind and Vocational Rehabilitation recipients/participants residing in the following counties: Region 5: Adair, Allen, Barren, Butler, Edmonson, Green, Hart, Logan, Metcalfe, Simpson, Taylor and Warren counties Region 13: Breathitt, Clay, Harlan, Jackson, Knott, Lee, Leslie, Letcher, Owsley, Perry and Wolfe counties Region 15: Bath, Boyd, Carter, Elliot, Greenup, Lawrence, Menifee, Morgan and Rowan counties
Region Map

How to Schedule

When calling our toll-free number 1-800-245-2826, please be prepared to provide our reservationist with the following information:
    • Name as it appears on your Social Security card (no nicknames), or if you are a Medicaid recipient, the name that is on your medical card
    • Date of travel
    • Address of your pick-up and destination locations. Be specific, including suite and/or building numbers, doctor’s name, etc.
    • Desired arrival time
    • Return time to your place of origin or arrival time to your next appointment/or destination
    • If needed, reserve a seat for a Personal Care Attendant (PCA), child or guest accompanying you
    • If needed, specific details of specialized transportation needed, such as a lift van, etc.
LKLP is committed to serving persons with disabilities. We back that commitment by providing services that make transportation both easy and pleasant for those that may need reasonable modifications. Please find our Accessibility Notice and Reasonable Request Form at the links below. Accessibility Notice Reasonable Accommodation Request Form

Hours of Operation

Monday – Friday 6 am – 8 pm

Saturday 8 am – 1 pm *all times local

Compliance

Title VI

The agency’s Title VI Notice of Protections Against Discrimination and the Title VI Complaint Form can be found at the following links: TITLE-VI NOTICE TO BENEFICIARIES Title VI Complaint Procedure Title VI Complaint Form

Disadvantaged Business Enterprise

In accordance with the U.S. Department of Transportation’s Interim Final Rule (49 CFR Parts 23 and 26, effective October 3, 2025), all firms previously certified as DBE under the Kentucky Unified Certification Program (UCP) are undergoing statewide reevaluation. In addition, the Interim Final Rule temporarily suspended the setting of new contract goals and the counting of participation toward overall goals until the state’s UCP completes the reevaluation of all certified DBE firms under the new standards. Disadvantaged Business Enterprise Policy