Agency Policies

Agency Policies

• • To view the employee rights paid sick leave and expanded family and medical leave under the families first coronavirus response act click the following link: Families First Coronavirus Response Act (FFCRA or Act)
  • To view the agency’s Grievance Policies and Procedures, Notice of Right to a Fair Hearing, and the corresponding form click the following link: Grievance Procedure & Right to a Fair Hearing
  • To view the agency’s Title VI Notice of Protection Against Discrimination click the following link: Title VI Beneficiary Notice
  • To view the agency’s Title VI Complaint Form click the following link: Title VI Complaint Form
  • To view the agency’s Title VI Complaint Procedure click the following link: Title VI Complaint Procedure
  • To view the agency’s ADA/Section 504 Complaint Form click the following link: ADA/Section 504 Complaint Form
  • To view the agency’s Medicaid/False Claims policy and information click the following link: False Claims Policy
  • To view the agency’s Disadvantaged Business Enterprise Policy (DBE Policy) click the following link: Disadvantaged Business Enterprise DBE Policy

Title VI Contact Information

• Abby Little, Compliance Director
  a.little@lklp.net
  Toll Free: 1-800-401-4287
  Local: (606) 436-8853
  Fax: (606) 439-5097
  Office Location: 398 Roy Campbell Drive, Hazard, KY 41701
  Office Hours: Monday-Friday: 8:00am – 4:30pm ET

Information Collection Policy

At LKLP Community Action, Inc., we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and share the information you submit via our website and through SMS communications.

1. Information Collection
   When you submit your phone number and other details through our Contact Us form, we collect:
   
   Your First and Last Name
   Your email address
   Your phone number
   Your location
2. Use of Information
   The information you submit is used for:
   
   
   • Communicating important updates, announcements, and information related to LKLP Community Action, Inc. and it’s programs
   • Responding to your inquiries or requests with our staff
   • Providing you with event notifications, reminders, and engagement opportunities
3. Information Sharing
   We do not sell or share your information with third-party companies or affiliates under any circumstances. However, we may share your information with:
   
   
   • Service providers who assist us in managing and delivering SMS communications. These providers are bound by confidentiality agreements and are only authorized to use your information as needed to perform services on our behalf.
   • Legal authorities if required by law to comply with legal processes, or to protect the safety and rights of LKLP Community Action, Inc. or the public.
4. Opt-Out
   You can opt out of receiving SMS messages from us at any time by replying “STOP” to any message or contacting
   
   
   • Abby Little, Compliance Director
     a.little@lklp.net
     (606) 436-8853
     398 Roy Campbell Drive
     Hazard, KY 41701
5. Data Security
   We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.
6. Changes to the Policy
   This policy may be updated periodically. We will notify you of any significant changes.

If you have any questions about this policy, please contact us at info@lklp.net or (606) 436-8853.